1. About This Policy
Kimberley Astronomy Tours ("KAT", "we", "us", "our"), ABN 96 684 464 426, is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and store your personal information when you use our website, book our tours, or interact with our services.
By using our website or services, you consent to the collection and use of your personal information as described in this policy.
2. Information We Collect
We may collect the following types of personal information:
- Identity information: Full name, residential address
- Contact information: Email address, phone number
- Booking information: Tour dates, number of guests, special requirements, caravan park site number
- Payment information: Payment card details are processed securely by Square (our payment processor) and are never stored on our servers. We retain transaction references only.
- Identification documents: Driver's licence or passport number (for telescope hire agreements only)
- Communication records: Emails, enquiries, and feedback you send us
- Technical information: IP address, browser type, and usage data collected automatically when you visit our website
3. How We Collect Information
We collect personal information:
- Directly from you when you make a booking, submit an enquiry, sign up for our stargazing guide, or complete a telescope hire agreement
- Through our website when you interact with our AI FAQ assistant or lead magnet forms
- From our payment processor (Square) when you complete a transaction
- Automatically through cookies and similar technologies when you browse our website
4. How We Use Your Information
We use your personal information for the following purposes:
- To process and manage your tour bookings and telescope hire agreements
- To process payments securely through Square
- To communicate with you about your booking, including confirmations, reminders, and weather updates
- To send you post-tour review requests
- To deliver the "This Month's Best Viewing" stargazing guide and related email communications (if you have opted in)
- To respond to your enquiries and provide customer support
- To improve our website, services, and customer experience
- To comply with our legal obligations
5. Disclosure of Information
We may disclose your personal information to:
- Square: Our payment processor, for processing card payments
- Email service providers: For sending booking confirmations, review requests, and marketing communications
- Law enforcement: If required by law or to protect our rights (e.g., in cases of unreturned hire equipment)
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures include:
- Secure, encrypted connections (HTTPS/TLS) for all website traffic
- Payment card details processed exclusively through Square's PCI-DSS compliant infrastructure — we never see or store your card numbers
- Access controls limiting who can view personal information
- Regular review of our data handling practices
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Booking records are retained for a minimum of 7 years for tax and legal compliance purposes. You may request deletion of your personal information at any time (subject to our legal obligations).
8. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or out-of-date information
- Request deletion of your personal information (subject to legal requirements)
- Opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly
- Complain if you believe we have breached the Australian Privacy Principles
9. Cookies
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyse website usage. You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a complaint, please contact us:
Kimberley Astronomy Tours
ABN: 96 684 464 426
Phone: 0428 932 755
Email: [email protected]
Location: Eighty Mile Beach Caravan Park, Great Northern Highway, WA
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.